ORDERS.

How can I place an order?

You can order any of our products via our online shop, or you can call our team over the phone on 01483 362065. Mon-Fri 9am-4pm.

How can I amend or cancel my order?

If you need to amend or cancel your order please speak to our customer's care team on 01483 362065.

DELIVERY.

Where is my order?

When your order has been shipped you will receive a confirmation email with tracking details. we are here to help you if you have any other questions. Please contact our customer care team on 01483 362065.

When will my order be delivered?

Please visit our delivery page.

Delivery Options & Charges?

UK:

Standard Delivery:

Orders up to £40.00 - £2.99

Orders over £40.00 or over - Free Delivery

Standard Delivery normally takes 3 to 5 working days.

Next Day Delivery:

Next Working Day delivery is available on orders placed by 3pm, Monday to Friday.

Next Day Delivery charge is £6.99.

We are unable to deliver to PO Box Addresses.

For the rest of the world deliveries, visit our delivery page.

Can't find the information you are looking for? Contact us or call us on 01483 362065.

RETURNS & REFUNDS.

What is your returns & refunds policy?

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened and unused condition.

To return your goods:

Step 1
Email customerservices@myinstanteffects.com to obtain a returns authorisation number (RAN). You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the item you wish to return.

Step 2
Write your RAN on your delivery note. You should also indicate on the form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

Step 3
Return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage).

Step 4
Upon receipt, all returned goods will be examined as for hygiene reasons we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Please note that delivery charges are not refunded.

In addition to our returns policy, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party, you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation rights section in our terms and conditions. Your statutory rights are not affected.