Shipping policy

DELIVERY


DELIVERY COSTS
We offer a FREE Standard Delivery option (with a minimum spend), as well as an Express option - Worldwide. Please select your location below to find out more.


PROCESSING TIME
Orders will be despatched the same day if they are placed Monday to Friday, by 3pm in the UK and 12pm Worldwide. (Excluding public holidays)


SHIPPING TIME*
The shipping time will depend on your location, please select your country below to find out more. Due to the COVID-19 situation, your orders placed might be delayed subject to the situation of each destination country/region.

*Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.



Please Note:

  • Any delivery timescales are indicative only. 
  • We are unable to deliver to PO Box Addresses.
  • If your order contains more than one product it may be delivered in one or more deliveries. You will only incur one delivery charge (if a charge is applicable).
  • If you have specified delivery to more than one address, there is a separate charge for each destination address. 

 


LIABILITY.

MIE Skincare does not accept any liability for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all responsibility of the goods. Upon delivery, we will provide you with details to enable you to:

a) Exercise your right of cancellation; and 

b) address any intended cancellation or complaints to the correct place of business.


DISTRIBUTION & RECEPTION.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

Any delivery timescales quoted to you are indicative only. Orders may arrive in one or more delivery.

Some orders require a signature upon delivery. If you are no there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.