Terms of service
MIE Skincare is a UK based company and complies with UK consumer law including the Distance Selling Regulations, our Terms and Conditions do not affect your statutory rights. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt, and MIE Skincare have 30 days to refund any payment following cancellation. The MIE Skincare online returns policy allows 30 days to return your item.
VAT Number: GB126537415
Company Registration Number: 07835881
Card Payments, Security and Privacy
Beauty DNA Ltd t/a MIE Skincare accept most major credit cards. Exchange rates around the world do vary frequently so payments made to MIE Skincare will always be in UK pounds (£) Sterling and be charged to Credit cards as such. MIE Skincare reserves the right to cancel any order where the name on the billing address does not match that of the cardholder without further recourse to you. This is to protect both consumers and MIE Skincare. We can assure you that all your information is kept safe and secure, from your online shopping basket to the goods arriving at your front door. A secure SSL encryption protects all your details during the shopping process and we do not pass on or use them with any third parties, companies and marketing organisations. All the details required are needed for no other reason than to fully process your order. For remote addresses and international orders, your telephone number may be forwarded on to our couriers, to ensure receipt of your goods.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
DISPATCHING YOUR ORDER
At MIE Skincare we endeavour to keep stock levels as accurate as possible. Unfortunately, due to the large volume of orders being processed daily, there can be very rare occasions where our stock levels do not immediately reflect on the website.
In the event of an order being placed for an item of which we no longer have stock, we will replenish our holding as soon as possible and the product(s) will be sent at the very earliest convenience. We will contact you by email as soon as possible to advise you of this. If you are ordering multiple items at once we will have stocked items dispatched separately and then dispatch any missing items as soon as we receive more stock.
DISCLAIMER FOR SITE USAGE AND COPYRIGHT
MIE Skincare disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. All pictures, material, code, intellectual property ad descriptions are the property of MIE Skincare and Export Technologies. It may not be copied or used without the express permission of these parties.
AUTHORISED SELLERS OF INSTANT EFFECTSProducts sold by unauthorised retailers and dealers are non-returnable and are not covered by the manufacturer’s warranty. We do not endorse or approve sales through channels other than those listed below. Please note that stock sold through unauthorised channels may be out of date or counterfeit.
- Amazon (excluding third-party sellers)
- Retailers listed on our stockists page
LOST IN POST
If you haven't received your purchase within 21 days of dispatch (15 working days, Royal Mail include Saturday as a working day) or 10 working days for Special Delivery, MIE Skincare will class this as "lost in the post". Please get in touch with us and we will liaise with our logistics partner to get it all sorted out for you. We cannot refund or replace any item until this timescale has been reached. MIE Skincare will retain title to any goods until delivered to a residential address/work address, and ownership transfers to you on receipt/delivery to address specified. MIE Skincare cannot take any responsibility for items delivered and signed for but subsequently mislaid.
By opening an account with MIE Skincare you automatically agree to receive email marketing. You can unsubscribe from this at any time by clicking the unsubscribe link on any of our marketing emails, and following the instructions to unsubscribe.
MIE Skincare is committed to respecting your privacy. In general, you can visit MIE Skincare without revealing any information about yourself. We do collect information regarding visitors to our Web site. For example, some information is required in order to process orders. We analyse this data for trends and statistics to help us provide you with a better quality service.
To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email in the first instance. If unsuccessful (or time is critical), we will try to contact you by phone.
MIE Skincare may need to provide your name and delivery address to third parties that are involved in the processing of your order used for delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order).
There are times when we may request information from you, such as your name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as responding to your inquiry, accepting an order, conducting a survey or allowing you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.
You can help MIE Skincare update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying MIE Skincare of any changes to your address, title, phone number or e-mail address.