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FAQ

  • Is your packaging recyclable?
  • How can I place an order?
  • Are your products Vegan?
  • How can I amend or cancel my order?
  • Do you test on animals?
  • Where is my order?
  • Do your products contain parabens?
  • When will my order be delivered?
  • Unauthorised Amazon Sellers
  • Delivery Options & Charges?
  • What is your returns & refunds policy?

Product FAQ's

Is your packaging recyclable?

Yes, all of our packaging is 100% recyclable, and our boxes are 100% biodegradable. 

They are made from wood-pulp cardboard and cellulose and are coated with kaolin paste - all of which are natural substances.

Are your products Vegan?

Where we could create Vegan products without compensating for efficacy, we have, however, some of our products contain collagen which is unrivaled when it comes to delaying aging. 

Here are all of our vegan products:

PM Recovery Night Cream, AM Energiser Day Cream, 3D Lip Plumping Treatment, Lash & Brow Volumiser and Deep Line Elixir.

Do you test on animals?

No, we do not test on animals.

We are 100% Cruelty Free, and we are approved by PETA's Global Beauty Bunnies program to be animal test-free.

Do your products contain parabens?

No. All Instant Effects products are paraben free. 

Unauthorised Amazon Sellers

 

Delivery & Returns FAQ's

How can I place an order?

You can order any of our products via our online shop, or you can call our team over the phone on 01483 362065. Mon-Fri 9am-4pm. 

How can I amend or cancel my order?

If you need to amend or cancel your order please speak to our customer's care team on 01483 362065.

Where is my order?

When your order has been shipped you will receive a confirmation email with tracking details. we are here to help you if you have any other questions. Please contact our customer care team on 01483 362065.

When will my order be delivered?

Please visit our delivery page.

Delivery Options & Charges?

UK: 

Standard Delivery:

Orders up to £30.00 - £2.95

Orders of £30.00 or over - Free Delivery

Standard Delivery normally takes 3 to 5 working days.

·

Next Day Delivery: 

Next Working Day delivery is available on orders placed by 3pm, Monday to Friday.

Next Day Delivery charge is £5.99.

We are unable to deliver to PO Box Addresses.

·

For the rest of the world deliveries, visit our delivery page.

Can't find the information you are looking for? Contact us or call us on 01483 362065.

What is your returns & refunds policy?