What is your returns & refunds policy?

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened and unused condition.

To return your goods:

Step 1 
Email hello@beautydna.co.uk to obtain a returns authorisation number (RAN). You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the item you wish to return.

Step 2 
Write your RAN on your delivery note. You should also indicate on the form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

Step 3 
Return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage).

Step 4 
Upon receipt, all returned goods will be examined as for hygiene reasons we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Please note that delivery charges are not refunded.

In addition to our returns policy, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party, you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation rights section in our terms and conditions. Your statutory rights are not affected.