FAQ

Q: Do you test on animals?

No, we do not test on animals. We are 100% Cruelty Free, and we are approved by PETA's Global Beauty Bunnies program to be animal test-free.

Q: Delivery Options & Charges?

UK: Standard Delivery: Orders up to £30.00 - £2.95 Orders of £30.00 or over - Free Delivery Standard Delivery normally takes 3 to 5 working days. · Next Day Delivery: Next Working Day delivery is available on orders placed by 3pm, Monday to Friday. Next Day Delivery charge is £5.99. We are unable to deliver to PO Box Addresses. · For the rest of the world deliveries, visit our delivery page. Can't find the information you are looking for? Contact us or call us on 01483 362065.

Is your packaging recyclable?
Are your products Vegan?
Do you test on animals?
Do your products contain parabens?
Unauthorised Amazon Sellers
How can I place an order?
How can I amend or cancel my order?
Where is my order?
When will my order be delivered?
Delivery Options & Charges?
What is your returns & refunds policy?

Product FAQ's

Is your packaging recyclable?
Are your products Vegan?
Do you test on animals?
Do your products contain parabens?
Unauthorised Amazon Sellers

Is your packaging recyclable?

Yes, all of our packaging is 100% recyclable, and our boxes are 100% biodegradable.

They are made from wood-pulp cardboard and cellulose and are coated with kaolin paste - all of which are natural substances.

Are your products Vegan?

Where we could create Vegan products without compensating for efficacy, we have, however, some of our products contain collagen which is unrivaled when it comes to delaying aging.

Here are all of our vegan products:

PM Recovery Night Cream, AM Energiser Day Cream, 3D Lip Plumping Treatment, Lash & Brow Volumiser and Deep Line Elixir.

Do you test on animals?

No, we do not test on animals.

We are 100% Cruelty Free, and we are approved by PETA's Global Beauty Bunnies program to be animal test-free.

Do your products contain parabens?

No. All Instant Effects products are paraben free.

Unauthorised Amazon Sellers

3rd Party Sellers on Amazon: Please be aware that the only authorised supplier of our brand on Amazon is Amazon themselves. Unless it states both: 'Sold by: Amazon" AND "Dispatches from Amazon" - Please exercise extreme caution. We cannot guarantee products are authentic and/or past their exploration date with any other 3rd party seller.

Delivery & Returns FAQ's

How can I place an order?
How can I amend or cancel my order?
Where is my order?
When will my order be delivered?
Delivery Options & Charges?
What is your returns & refunds policy?

How can I place an order?

You can order any of our products via our online shop, or you can call our team over the phone on 01483 362065. Mon-Fri 9am-4pm.

How can I amend or cancel my order?

If you need to amend or cancel your order please speak to our customer's care team on 01483 362065.

Where is my order?

When your order has been shipped you will receive a confirmation email with tracking details. we are here to help you if you have any other questions. Please contact our customer care team on 01483 362065.

When will my order be delivered?

Please visit our delivery page.

Delivery Options & Charges?

UK:

Standard Delivery:

Orders up to £30.00 - £2.95

Orders of £30.00 or over - Free Delivery

Standard Delivery normally takes 3 to 5 working days.

Next Day Delivery:

Next Working Day delivery is available on orders placed by 3pm, Monday to Friday.

Next Day Delivery charge is £5.99.

We are unable to deliver to PO Box Addresses.

For the rest of the world deliveries, visit our delivery page.

Can't find the information you are looking for? Contact us or call us on 01483 362065.

What is your returns & refunds policy?

MONEY BACK GUARANTEE & FREE RETURNS

We are so confident in our products, we are happy offer a no quibble, 30 day Money Back Guarantee. If you’re not 100% happy, send us back the product(s) and you will receive a full refund simple as that.

All we ask is you try our products for the full 30 days to give your skin the opportunity to benefit from our award winning formulas.

HOW DOES IT WORK?

If you have given the products a proper try and you still feel they have made no difference to your skin, please contact us on customerservices@myinstanteffects.com or+44 (0)1483 362065 quoting your order number. and we will provide you with a free returns label. You can use this label to post the package back to us via your nearest post office free of charge.

Once your return has been received by our team it can take up to 5 working days to fulfil your request. When we’ve dealt with your return we can issue your refund. Please remember that it can take 3-4 days after we have processed a refund payment for it to appear on your credit card, PayPal account or bank statement.

When purchasing from other sources, please ensure they offer a Money Back Guarantee. We do not enforce the guarantee onto them so it is at their discretion to provide it. If you have indeed purchased from a store, please go to that store to be able to obtain the refund.

If you have any further questions, please always feel free to contact us.