Returns
Thirty days to change your mind.
We would rather you tried it properly than sat on it unopened. So this policy goes further than the law requires.
Unopened
Send it back within 30 days of delivery, in a resaleable condition, and we will refund it in full including the original delivery charge. You pay the return postage.
Opened and it did not work for you
Our claims are measured, so if a product has not done what we said it would, we want to know. Email us within 30 days of delivery, tell us what happened, and we will refund the product price. You do not need to send it back.
This is a goodwill policy on top of your legal rights, and we apply it once per product per customer.
Faulty, damaged or wrong item
Our mistake, our cost. Photograph the problem, email it to us, and we will send a replacement or a full refund — including return postage — whichever you prefer.
How to start a return
- Email hello@mieskincare.com with your order reference (it starts MIE).
- Tell us which product and whether it is opened.
- We reply with a returns address and a reference to write on the parcel.
- Refunds go back to the original payment method within 5 working days of us receiving the item, or of agreeing the refund if you are not sending anything back.
Please do not post anything back before emailing us — parcels without a reference take much longer to match to an order.
Your statutory rights
Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel an online order for any reason, and a further 14 days to return the goods. Under the Consumer Rights Act 2015 you have separate rights if goods are faulty, not as described or not fit for purpose. Nothing on this page reduces either.
For hygiene reasons, sealed cosmetic products that have been opened are normally excluded from the statutory 14-day cancellation right — but as above, we refund opened products anyway if they have not worked for you.